Terms and Conditions
Please read the following terms
and conditions very carefully as your use of our service and purchase of
Products is subject to your acceptance of and compliance with the following
terms and conditions [“Terms”].
By accessing this website and or
software application and using any of our services or purchasing any of the
products/placing any order you agree that you have read, understood and are
bound by the Terms.
These Terms constitute an
electronic record following the provisions of the Information Technology Act,
2000 and Rule 3 (1) of the Information Technology (Intermediary Guidelines and
Digital Media Ethics Code) Rules, 2021 and Consumer Protection (E-Commerce)
Rules, 2020 thereunder, as amended from time to time
In these Terms, references to
“you”, “User” shall mean the end user accessing www.cookdtv.com “Website” and/or our software
application accessible on an electronic device including a mobile device
(collectively referred to as “Platform”), its contents and using the Services
offered through the Platform. “Company”, “we”, “us” and “our” shall mean Cookd
Ventures Private Limited, “Cookd”, its affiliates and partners.
reserve the right to change the terms and conditions of these Terms from time
to time without any obligation to inform you except as required per law and it
is your responsibility to look through them as often as possible.
- Platform - Our Service: Our Service
rendered to you is to provide you with an online marketplace through our
Platform to identify, select and purchase a variety of consumable products
[“Products”] manufactured and supplied by third party Vendors [“Vendors”].
- Accounts : You need to register to use our Services and purchase
Products on our Platform.
Keep your password somewhere safe, because you’re responsible for all
activity associated with your account. If you suspect someone else is
using your account, let us know by contacting us at [•].
By creating an Account
on our Platform you confirm that you are over the age of 18 years and are
authorized to enter into Contracts including this agreement with Cookd. As a
minor, if you wish to use our Services, such use shall be made available to you
by your legal guardian or parents, who have agreed to these Terms. In the event
a minor utilizes the Platform, it is assumed that he/she obtained the consent
of the legal guardian or parents and such use is made available by the legal
guardian or parents as evidenced by the Payment made for the Services.
You need an account to
engage our Services and
purchase Products on our Platform. When setting up and maintaining your account, you
must provide and continue to provide accurate and complete information,
including a name, phone number, and a valid email address, and other relevant
information as sought by Cookd.
You have complete
responsibility for your account and everything that happens on your account,
including for any harm or damage (to us or anyone else) caused by someone using
your account without your permission. This means you need to be careful with your
password. You may not transfer your account to someone else or use someone
- Sale of Products: In accordance with these Terms, You may
purchase certain Products from us which have been listed on our Platform at the prices listed based
on the availability. The Products may be ordered through the Platform, paid for and delivered to
your mentioned address.
All products listed on
our Platform are genuine.
The Products listed on our
Platform are manufactured and sold by different Vendors and our Platform only
facilitates the transaction between you and the Vendors.
- Pricing and Information: All prices listed on our Platform are in Indian National
Rupees and are inclusive of taxes.
The prices listed on
our Platform may change from time to time. No discounts or reduction in
prices other than what is mentioned on the Platform will be applicable.
In the event that any
of the products have been under-priced or incorrectly priced and an order has
been placed by you, we reserve the right to cancel the order. We will have the
payment refunded to you in cases of such cancelations.
All photographs of the
products are merely for representation purposes. Actual products may vary from
the photographic representations. Please read the product description for information on specifications such as weight, cost, etc.
- Placing your Order: You can place an order on our Platform for any of the listed
products at the prices which have been mentioned.
By placing an order
you confirm that you are over 18 years of age and can legally enter into a
contract including the contract for the purchase of the goods.
By placing an order you
confirm that the credit/debit card or bank information belongs to you and you
are authorized to make such a payment.
In order to place an
order you have to register your email address with us and create an account.
Even if you haven’t created an account you will have to provide us with your
email address at the time of placing the final order.
By placing an order on
our Platform you have made an offer to purchase the Products listed on our Platform.
- Payment: We use a third party reliable payment gateway. All payments
will be processed by the payment gateway provider.
We do not store or
save your credit card/debit card/mobile wallet or banking information in any
If there are any
errors in a transaction made through the gateway we will do our best to rectify
the error. If a payment has been deducted but the order has not been confirmed,
the deducted amount will be credited to your account between 7 to 10 business
If there has been an
error in the transaction or it has failed, please contact us at our general
email id and we will assist you to rectify the error.
- Shipment and Delivery: Once an order has been placed on our Platform, and the payment has been
received we will deliver
the selected products to the address mentioned by you in the checkout
page. Delivery charges may be applicable. depending on your location and the
volume of Products purchased.
Please ensure that the
correct address details have been mentioned when you register/checkout as we
will not be liable for any delivery issues if the address that you have
mentioned is incorrect or unattended to.
In general shipment of
the purchased products will take between [_] to [_] business days.
We will send you an
email confirmation when we have been notified that the products have been
delivered to the address mentioned in the order form.
All ownership title
and risk in the products transfers to you immediately upon delivery of the
products at the address that you have mentioned while placing the order.
- User Generated Content
You may post content,
comments, questions, reviews on our Products on our Platform and
participate in our online community [User Content].
To the extent that you
provide User Content, you grant Cookd a fully transferable, royalty-free,
perpetual, sublicensable, non-exclusive, worldwide license to copy, distribute,
modify, create derivative works based on, publicly perform, publicly display,
and otherwise use the User Content. Nothing in these Terms shall restrict other
legal rights Cookd may have to User Content, for example under other licenses.
We reserve the right to remove or modify User Content for any reason, including
User Content that we believe violates these Terms.
If an order has been
placed and needs to be cancelled prior to the shipment of the products we will
be able to cancel an order. Cookd has the full right to decide
whether an order has been processed and shipped or not
Once the products have
been shipped from our warehouse no requests for cancellation will be
Please note that there
may be certain orders that we are unable to accept and must cancel. We reserve
the right, at our sole discretion, to refuse or cancel any order for any
reason. Some situations that may result in your order being cancelled include
limitations on quantities available for purchase, inaccuracies or errors in
product or pricing information, or problems identified by our credit and fraud
We may also require
additional verifications or information before accepting any order. We will
contact you if all or any portion of your order is cancelled or if additional
information is required to accept your order.
- Exchanges and Refunds
Products once sold and
delivered will not be exchanged or returned except in the following
a. You have received
products which are different from that which you have ordered.
b. If the product that
you have received was delivered to you in a damaged state. Upon receipt
of the product in a damaged state, you will need to provide us with
photographs of the damage immediately upon receipt.
Cookd will have the ultimate authority to
review the information and decide if the product was damaged in transit or
after receipt. Please note that if you were not available at the address of delivery and if
the products were left with a designated person or neighbour or guard, we will
not be responsible for any claims of damage.
you visit our Platform and place orders, you consent to
receive communications from us electronically. We will communicate with you by
email or by posting notices and or notifications for you on the Platform. You agree that all agreements,
notices, disclosures and other communications that we provide to you
electronically satisfy any legal requirement that such communications be in
writing. When you submit your phone number along with your shipping address or
to request our call back, you consent to receive calls on that number for
communication related to your order/request and other site related
- Usage Restrictions
You shall not use the Platform
to host, display, upload, modify, publish, transmit,
store, update or share
any information that:
another person and to which the user does not have any right;
obscene, pornographic, paedophilic, invasive of another’s privacy including
bodily privacy, insulting or harassing on the basis of gender, libellous,
racially or ethnically objectionable, relating or encouraging money laundering
or gambling, or otherwise inconsistent with or contrary to the laws in force;
is harmful to
patent, trademark, copyright or other proprietary rights;
law for the time being in force;
misleads the addressee about the origin of the message or knowingly and
intentionally communicates any information which is patently false or
misleading in nature but may reasonably be perceived as a fact;
unity, integrity, defence, security or sovereignty of India, friendly relations
with foreign States, or public order, or causes incitement to the commission of
any cognisable offence or prevents investigation of any offence or is insulting
software virus or any other computer code, file or program designed to
interrupt, destroy or limit the functionality of any computer resource;
false and untrue, and is written or published in any form, with the intent to
mislead or harass a person, entity or agency for financial gain or to cause any
injury to any person;
You are also prohibited from:
a. violating or
attempting to violate the integrity or security of the Platform or its
submitting on the Platform any incomplete, false or inaccurate information;
c. making any unsolicited
communications to other users of the Platform;
d. using any engine,
software, tool, agent or other device or mechanism (such as spiders, robots,
avatars or intelligent agents) to navigate or search the Platform;
e. attempting to
decipher, decompile, disassemble or reverse engineer any part of the Platform;
or duplicating in any manner any of the content on the Platform or other
information available from the Platform;
or hotlinking or deep
linking any content on the Platform.
h. Using the Services for purposes
that are not permitted by these Terms and/or any applicable law, regulation, or
generally accepted practices or guidelines in the relevant jurisdiction.
- Intellectual Property:
Any use of this Platform or its contents, including copying or
storing it or them in whole or part, other than for your own personal,
non-commercial use is prohibited without the explicit permission of the
Company. All information displayed, transmitted or carried on the Platform is protected by copyright and other
intellectual property laws. Copyrights and other intellectual property in
respect of some of the content on the Platform may be owned by the third parties. This site is designed,
updated and maintained by Cookd or its licensors. You shall not modify,
publish, transmit, transfer, sell, reproduce, create derivative work from,
distribute, repost, perform, display or in any way commercially exploit any of
the content available on the Platform.
The products listed on our Platform
contain trademarks, which include
words, logos, phrases and packaging. Cookd is our trademark. Every other
trademark belongs to their respective owners. We do not claim any rights over
the trademarks of the products listed on our Platform.
you do find a product that infringes your intellectual property, please provide
us with relevant details and we will take appropriate action. You can send us
your details and the instances of infringement to the following email address
The User hereby
consents, expresses and agrees that he has read and fully understands the
acceptable to you.
Manufacturers: All warranty claims, where relevant, are to be made in
accordance with the terms and conditions of any standard manufacturer’s
warranty which may be included with the Products purchased. In relation to any
existing manufacturer’s warranty, any warranty claims should be made either
directly to the manufacturer.
You agree to
indemnify, defend and hold harmless Cookd from and against any and all losses,
liabilities, claims, damages, costs and expenses (including legal fees and
disbursements in connection therewith and interest chargeable thereon) asserted
against or incurred by Cookd that arise out of, result from, or may be payable
by virtue of, any breach or non-performance of any representation, warranty,
covenant or agreement made or obligation to be performed by you pursuant to
- Limitation of Liability
To the extent
permitted by law, we (and our group companies, suppliers, partners, and agents)
will not be liable for any indirect, incidental, punitive, or consequential
damages (including loss of data, revenue, profits, or business opportunities,
or personal injury or death), whether arising in contract, warranty, tort,
product liability or otherwise and even if we’ve been advised of the
possibility of damages in advance. Our liability (and the liability of each of
our group companies, suppliers, partners, and agents) to you or any third
parties under any circumstance is limited to the amount you have paid us in the
twelve (12) months before the event giving rise to your claims.
You agree to defend,
indemnify and hold harmless Cookd, its officers, directors, employees, and
agents, from and against any and all claims, damages, obligations, losses,
liabilities, costs or debt, and expenses (including but not limited to
attorney’s fees) arising from (i) Your use of and access of the Platform/Services;
(ii) Your violation of any term of these Terms or any other policy of Cookd;
(iii) Your violation of any third party right, including without limitation,
any copyright, property, or privacy right; or (iv) any claim that Your use of
the Platform/Services has caused damage to a
third party. This defense and indemnification obligation will survive these
In no event shall the
Company, its officers, directors, employees, partners, or agents be liable to
You or any third party for any special, incidental, indirect, consequential, or
punitive damages whatsoever, including those resulting from loss of use, data
or profits or any other claim arising out, of or in connection with, Your use
of, or access to, the Platform.
In the event of Your
breach of these Terms, You agree that the Company will be irreparably harmed
and may not have an adequate remedy in money or damages. The Company,
therefore, shall be entitled in such event to obtain an injunction against such
a breach from any court of competent jurisdiction. The Company’s right to
obtain such relief shall not limit its right to obtain other remedies.
is provided without any warranties or guarantees and in an “As Is” condition.
You must bear the risks associated with the use of the Platform.
This disclaimer does
not apply to any product warranty offered by the manufacturer or Vendor of the Product
as specified in the product specifications. This disclaimer constitutes an
essential part of these Terms.
To the fullest extent
permitted under applicable law, Cookd or its suppliers shall not be liable for
any indirect, incidental, special, incidental, consequential or exemplary
damages, including but not limited to, damages for loss of profits, goodwill,
use, data or other intangible losses arising out of or in connection with the Platform,
its services or these Terms.
Without prejudice to
the generality of the section above, the total liability of Cookd to you for
all liabilities arising out of these Terms be it in contract is limited to the
value of the product ordered by you.
Cookd, its associates
and Vendors make no representations or warranties about the accuracy,
reliability, completeness, correctness and/or timeliness of any content, information,
software, text, graphics, link statics or communications provided on or through
the use of the Platform or that the operation
of the Site will be error free and/or uninterrupted.
Cookd does not make
any warranty on the effect, or efficiency of the products.
assume no liability whatsoever for any monetary or other damage suffered by you
on account of the delay, failure, interruption, or corruption of any data or
other information transmitted in connection with use of the Platform;
and/or any interruption or errors in the operation of the Platform.
If you breach the
conditions mentioned in these Terms and we take no action, we will still be
entitled to use our rights and remedies in any other situation where you breach
- Governing Law
These terms shall be
governed by and constructed in accordance with the laws of India without
reference to conflict of laws principles, and disputes arising in relation
hereto shall be subject to the exclusive jurisdiction of the courts at Erode,
You can contact us for
any questions or these Terms at the following email address email@example.com
- Grievance Redressal
We make all our best
endeavors to provide You with a pleasant experience. In the unlikely event that
You face any issues, please contact us using the information provided below :-
(provided in accordance with the IT Act, 2000 and its rules):
Name – Ragul Thangavel
Phone Number –
Email ID – firstname.lastname@example.org
Customer Support: Reach out to us at email@example.com, in case of any